Terms & Conditions

Check-in Time: 3:00 PM

Check-out Time: Before 10:00 AM


Disclaimer

The property is currently undergoing renovation and construction work. As such, certain facilities or areas of the property may not be available or accessible during this time. We do apologize for the inconvenience caused.


Resort Terms & Conditions


Check-In Policy

  • Guests must be 21-years of age to check in. Guests under the age of 21 must be accompanied by a legal adult.
  • A valid credit card must be produced upon check-in.
  • Guests must have a valid ID while checking-in. Malaysian Identity Card (I.C.) for locals and Passports/Visas/Work Permits for Foreigners.
  • Details must match the guest ID on the reservation.
  • The credit card produced for payment must match the guest ID on the reservation.


The hotel reserves the right to refuse check-in/entry to guests without proper identification. Should the booking be made from a Third-Party, guests are advised to contact their third-party agents or merchants for clarification.


Charges & Fees

All room rates are subject to the following:


  • 8% Sales & Service Tax (SST)
  • 10% Service Charge


In addition, a Tourism Tax of RM10 per person, per night will be collected from all guests holding foreign passports. Malaysian citizens, permanent residents, and valid work permit holders are exempt.


Marine Park Conservation Fee

All visitors to Redang Island are required to pay the Marine Park Conservation Fee, collected at the Kuala Besut or Merang jetties before boarding the boat.


Fee Structure:

Adults

Malaysian: MYR 5.00

Non-Malaysian: MYR 30.00


Child

Malaysian: MYR 2.00

Non-Malaysian: MYR 15.00


Identification

All guests are required to present a valid government-issued ID or passport upon check-in for verification purposes.


Non-Smoking

Peridot By The Sea @ Redang is strictly a non-smoking property. Smoking is strictly prohibited inside all rooms and indoor premises. Guests caught smoking in the room will be subject to a MYR 500 deep cleaning fee. Designated smoking areas, if any, will be communicated upon arrival.


Payment

Full payment is required at the time of check-in unless otherwise agreed upon in advance. Payments will only be collected in Malaysian Ringgit (MYR) through cash, credit cards or various QR payment methods.


Damages, Losses & Personal Injury

As per the Malaysia's Innkeepers Act 1952, the property will not be held liable or responsible for any theft, loss, damages or personal injury sustained by guests while on property. Guests will be held financially liable for any intentional loss or damages to the property.


Guest Conduct

The hotel reserves the right to refuse service or have guests leave the property in cases of disruptive behaviour, illegal activities, or violation of house rules.